1. INTRODUCTION
Christopher's ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or interact with our services.
2. INFORMATION WE COLLECT
2.1 Information You Provide
We collect information directly from you when you:
Register on our website or mobile application
Create or modify an account
Place an order for our services
Sign up for text message or email communications
Participate in surveys, contests, or promotions
Submit comments, reviews, or other content
Contact our customer service
This information may include:
Name
Contact information (email address, postal address, phone number)
Payment information
Garment preferences and special instructions
Communication preferences
2.2 Opt-In Consent Records
When you opt-in to receive text messages from us, we collect and maintain records of your consent, including:
Date and time of consent
Method of consent (website form, in-store, etc.)
The phone number provided
The specific terms presented at the time of consent
Your explicit agreement to those terms
2.3 Automatically Collected Information
When you access our website or mobile application, we automatically collect certain information, including:
Device information (device type, operating system, browser type)
IP address
Geolocation data (if permitted by your device settings)
Pages or screens viewed
Time spent on pages or screens
Navigation paths
Access times and dates
2.4 Cookies and Tracking Technologies
We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your interactions with our website and mobile application. For more information, see our Cookie Policy section below.
3. HOW WE USE YOUR INFORMATION
We use the information we collect to:
Provide, maintain, and improve our services
Process and fulfill your orders
Send order status notifications and pickup reminders
Send marketing communications (up to 3 per month) that you have opted-in to receive
Personalize your experience with our services
Respond to your inquiries and provide customer support
Track garments for accountability and quality control
Conduct research and analysis to improve our services
Detect, prevent, and address technical or security issues
Comply with legal obligations
4. DISCLOSURE OF YOUR INFORMATION
We may share your information in the following circumstances:
4.1 Service Providers
We may share your information with third-party vendors, service providers, and contractors who perform services on our behalf, such as:
Payment processors
Cloud hosting providers
Customer service providers
Marketing and analytics providers
Text message service providers
These service providers are contractually bound to use your information only for the purposes of providing services to us and in compliance with applicable privacy laws.
4.2 Affiliates
We may share your information with our corporate affiliates (companies under common ownership or control) for purposes consistent with this Privacy Policy.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
4.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court order, government request).
4.4 Business Transfers
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
4.5 With Your Consent
We may share your information with third parties when you explicitly consent to such disclosure.
4.6 Important Limitation on Data Sharing
We DO NOT sell or rent your personal information to third parties for their marketing purposes without your explicit consent. Your opt-in to our messaging service is strictly for communications from Christopher's and our directly affiliated services.
5. TEXT MESSAGE COMMUNICATIONS
5.1 Consent
We will only send text messages to phone numbers for which we have received express consent through our documented opt-in process.
5.2 Content and Frequency
Text messages will include promotions, order status updates, and service notifications, with a maximum frequency of three (3) messages per month.
5.3 Toll-Free Messaging Disclosure
Some messages may be sent from a toll-free number. Message content will always clearly identify Christopher's as the sender.
5.4 Opting Out
You may opt out of receiving text messages at any time by replying "STOP" to any message. After opting out, you will receive one final confirmation message and no further communications.
5.5 Help
For assistance with our text message program, reply "HELP" to any message or contact support@christophers.com.
6. DATA SECURITY
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
7. DATA RETENTION
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Specifically for messaging consent records, we maintain documentation of your opt-in consent for a minimum of four years from the date of consent or the date of the last message sent, whichever is later.
8. YOUR PRIVACY RIGHTS
Depending on your location, you may have certain rights regarding your personal information, which may include:
Access to your personal information
Correction of inaccurate information
Deletion of your personal information
Restriction of processing
Data portability
Objection to processing
To exercise these rights, please contact us using the information provided in the "Contact Us" section.
9. COOKIE POLICY
9.1 What Are Cookies
Cookies are small data files placed on your device when you visit our website or use our mobile application.
9.2 Types of Cookies We Use
Essential cookies: Necessary for the website to function properly
Analytical/performance cookies: Help us understand how visitors interact with our website
Functionality cookies: Enable enhanced functionality and personalization
Targeting cookies: Record your visit to our website, the pages you visit, and the links you follow
9.3 Managing Cookies
Most web browsers allow you to control cookies through their settings. However, if you disable certain cookies, you may not be able to use all features of our website or mobile application.
10. THIRD-PARTY LINKS
Our website and mobile application may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read the privacy policies of any third-party websites you visit.
11. CHILDREN'S PRIVACY
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13.
12. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated policy on our website and mobile application with a new "Last Updated" date.
13. CONTACT US
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Email: privacy@christophers.com
Phone: 855-599-9133